Frequently Asked Questions
Everything you need to know about your shopping experience.
How will my order be packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked boxes or mailers with a discreet return address to ensure the contents remain confidential.
What is your return policy for intimate items?
For health and safety reasons, we cannot accept returns on opened intimacy products, lingerie, or wellness items. If an item is defective or unopened in its original packaging, please contact us within 30 days.
How can I track my shipment?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal for your convenience.
Are your products body-safe?
Yes, we curate our collection to include high-quality materials. We recommend checking individual product descriptions for specific material details such as medical-grade silicone or phthalate-free PVC.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout.